Terms of service

Last updated: November 10, 2026

These Terms of Service ("Terms") govern your access to and use of the website at reachable-tech.com and the related products, content and services (the "Services") operated by ReachAble Technology ("ReachAble Technology," "we," "us," or "our"). By visiting the site, placing an order, or signing up for our communications, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order or sign up for text messages. If you are ordering on behalf of another person (for example, a family member or a client), you confirm you have authority to do so.

2. Products and Orders

We sell OmniCuff and related products. Product descriptions, images and prices are provided in good faith, but we do not guarantee that they are error-free. We may refuse or cancel an order, for example because of a pricing error, a stock issue, or suspected fraud, and will refund any amount charged for a cancelled order. Shipping and returns are governed by our Shipping Policy and Refund Policy.

3. Not Medical Advice

OmniCuff is an adaptive aid designed to support everyday activities. Information on this site is for general purposes only and is not medical advice. Please consult a licensed clinician, such as an occupational therapist, about whether a product is appropriate for you or the person you are caring for.

4. Accounts

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please notify us promptly of any unauthorized use.

5. Acceptable Use

You agree not to misuse the Services, including by attempting to gain unauthorized access, interfering with the site's operation, submitting false information, or using the Services for any unlawful purpose.

6. Intellectual Property

All content on the site, including text, images, logos, product names and designs, is owned by or licensed to ReachAble Technology and is protected by applicable intellectual property laws. You may not copy, reproduce or distribute it without our written permission.

7. SMS / Text Messaging Terms

This section applies if you opt in to receive text messages from ReachAble Technology.

  • Program sponsor: ReachAble Technology, Jersey City, NJ 07306, United States.
  • Consent: By providing your mobile number and opting in (for example, through a form on our site, at checkout, or by texting us), you agree to receive text messages from ReachAble Technology at that number, including messages sent using an automated system. Consent is not a condition of any purchase.
  • Types of messages: Order and shipping updates, customer support and appointment or demo scheduling messages, and, if you opt in to marketing, promotional offers, product updates and announcements.
  • Message frequency: Message frequency varies depending on your activity and the messages you have requested. Transactional and support messages are sent as needed; promotional messages are sent periodically and will not be sent more often than you have agreed to receive them.
  • Message and data rates: Message and data rates may apply. Your mobile carrier's standard rates apply to messages you send and receive. We do not charge for messages, but your carrier may.
  • Opt out (STOP): Reply STOP to cancel text messages at any time. After you send STOP, we will send one confirmation message and you will receive no further messages unless you opt in again.
  • Help (HELP): Reply HELP for help, or contact us at contact@reachable-tech.com or 781-226-4448.
  • Carriers: Carriers are not liable for delayed or undelivered messages.
  • Privacy: We handle your mobile number and related information as described in our Privacy Policy. We do not sell or share your mobile number or text messaging opt-in consent with third parties or affiliates for their own marketing purposes.

8. Third-Party Services and Links

Our site is hosted by Shopify, and we use third-party providers for payments, shipping and communications. We are not responsible for the content or practices of third-party sites or services linked from our site.

9. Disclaimer of Warranties

The Services are provided "as is" and "as available," without warranties of any kind, express or implied, to the fullest extent permitted by law, except for any warranty that cannot be excluded under applicable law.

10. Limitation of Liability

To the fullest extent permitted by law, ReachAble Technology will not be liable for any indirect, incidental, special or consequential damages arising out of your use of the Services, and our total liability for any claim relating to the Services will not exceed the amount you paid us for the product or service at issue.

11. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. Any dispute will be brought in the state or federal courts located in New Jersey, unless applicable law requires otherwise.

12. Changes to These Terms

We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. Your continued use of the Services after changes are posted means you accept the revised Terms.

13. Contact Us

ReachAble Technology
Jersey City, NJ 07306, United States
Email: contact@reachable-tech.com
Phone: 781-226-4448